Privacy Policy

Effective Date: February 1, 2025
Last Updated: February 6, 2025

1. Introduction

Peak Behavioral Services, LLC (“we,” “our,” “us”) is committed to protecting the privacy and security of your health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable laws. This Privacy Policy outlines how we collect, use, disclose, and safeguard patient information, including communications via SMS text messages.

*We will not transfer your personal data to external organizations without your explicit consent, except as required by law.*

2. Protected Health Information (PHI)

We collect and use Protected Health Information (PHI) to provide healthcare services, process payments, and improve patient care. PHI may include:

• Patient name, contact information, and demographics
• Medical history, treatment plans, and progress notes
• Appointment details and billing information
• Any other information necessary for treatment, payment, or healthcare operations

3. SMS and Electronic Communications

We may use SMS text messaging and other electronic means to communicate with patients and authorized representatives. SMS messages may include:

• Appointment confirmations, reminders, and scheduling updates
• Progress updates and urgent notifications
• Care coordination with healthcare providers

Important: While we take precautions to protect SMS communications, text messages are not encrypted. By providing your phone number, you acknowledge and accept the risks associated with unencrypted SMS messaging.

*We will not share your mobile information for marketing purposes without your explicit consent.*

Opt-Out & Consent

By providing your phone number, you consent to receive SMS messages related to your care. You may opt out at any time by replying “STOP” to any message. For help, reply “HELP” or contact our office.

4. How We Use and Disclose Your Information

We only use or disclose PHI for purposes permitted by HIPAA, including:

• Treatment: Sharing PHI with healthcare providers involved in your care
• Payment: Processing insurance claims and billing
• Healthcare Operations: Quality improvement, compliance monitoring, and administrative functions

We will not use or disclose your PHI for marketing or other purposes without your explicit written consent, except as required or permitted by law.

5. Data Security & Protection

We implement administrative, technical, and physical safeguards to protect your PHI against unauthorized access, disclosure, or misuse. This includes:

• Secure electronic health record (EHR) systems
• Access controls and staff training on HIPAA compliance
• Secure communication methods when feasible

Despite these measures, SMS text messages and unencrypted emails may have security risks. Patients should avoid sending sensitive health information via SMS.

6. Your Rights Under HIPAA

You have the following rights regarding your PHI:

• Access & Copies: Request a copy of your medical records
• Amendments: Request corrections to your records
• Restrictions: Request limits on how we use/disclose your PHI
• Confidential Communications: Request alternative communication methods
• Accounting of Disclosures: Receive a list of certain disclosures we’ve made
• Filing Complaints: Report privacy concerns without fear of retaliation

To exercise any of these rights, please contact our Privacy Officer at [Insert Contact Information].

7. Changes to This Policy

We may update this Privacy Policy as needed to comply with legal or regulatory changes. The latest version will always be available on our website.

For questions or concerns, please contact us at:
Peak Behavioral Services, LLC
Contact Information