Privacy Policy

Effective Date: February 1, 2025
Last Updated: February 6, 2025

1. Introduction

Peak Behavioral Services, LLC (“we,” “our,” “us”) is committed to protecting the privacy and security of your health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable laws. This Privacy Policy outlines how we collect, use, disclose, and safeguard patient information, including communications via SMS text messages.

*We will not transfer your personal data to external organizations without your explicit consent, except as required by law.*

2. Protected Health Information (PHI)

We collect and use Protected Health Information (PHI) to provide healthcare services, process payments, and improve patient care. PHI may include:

• Patient name, contact information, and demographics
• Medical history, treatment plans, and progress notes
• Appointment details and billing information
• Any other information necessary for treatment, payment, or healthcare operations

3. SMS and Electronic Communications

Jackson Hole Behavioral Services LLC, DBA Peak Behavioral Services, LLC respects your privacy.

By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

• Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
• Data Usage: We use your data solely for… SMS communication to improve engagement with clients, streamline operations, and enhance coordination. This includes updates on projects, scheduling confirmations, operational alerts, and other essential notifications. • Data Security: We protect your data with secure storage measures to prevent unauthorized access.
• Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
• MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
• Messages are recurring, and message frequency varies.
• Contact Jackson Hole Behavioral Services LLC, DBA Peak Behavioral Services, LLC at 307-212-3284 for Wyoming and 307-257-5487 for Idaho or info@pkbehavior.com for HELP or to STOP receiving messages.
• Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP, CANCEL or UNSUBSCRIBE to 307-212-3284 for Wyoming and 307-257-5487 for Idaho or info@pkbehavior.com.  After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
• You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.

• Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Jackson Hole Behavioral Services LLC, DBA Peak Behavioral Services, LLC will not sell, rent, or share the collected mobile numbers

4. How We Use and Disclose Your Information

We only use or disclose PHI for purposes permitted by HIPAA, including:

• Treatment: Sharing PHI with healthcare providers involved in your care
• Payment: Processing insurance claims and billing
• Healthcare Operations: Quality improvement, compliance monitoring, and administrative functions

We will not use or disclose your PHI for marketing or other purposes without your explicit written consent, except as required or permitted by law.

5. Data Security & Protection

We implement administrative, technical, and physical safeguards to protect your PHI against unauthorized access, disclosure, or misuse. This includes:

• Secure electronic health record (EHR) systems
• Access controls and staff training on HIPAA compliance
• Secure communication methods when feasible

Despite these measures, SMS text messages and unencrypted emails may have security risks. Patients should avoid sending sensitive health information via SMS.

6. Your Rights Under HIPAA

You have the following rights regarding your PHI:

• Access & Copies: Request a copy of your medical records
• Amendments: Request corrections to your records
• Restrictions: Request limits on how we use/disclose your PHI
• Confidential Communications: Request alternative communication methods
• Accounting of Disclosures: Receive a list of certain disclosures we’ve made
• Filing Complaints: Report privacy concerns without fear of retaliation

To exercise any of these rights, please contact our Privacy Officer at [Insert Contact Information].

7. Changes to This Policy

We may update this Privacy Policy as needed to comply with legal or regulatory changes. The latest version will always be available on our website.

For questions or concerns, please contact us at:
Peak Behavioral Services, LLC
Contact Information